FAQ

Questions about lone worker security:

1. What is a lone worker?

The HSE (Health and Safety Executive) define lone workers as “those who work by themselves without close or direct supervision”.  Please refer to your local laws in your Country or state.

2. What is BS8484, and why is it important?

BS8484 (British Standard for Lone Worker Device Services) is now the benchmark by which all lone worker solutions are judged. All suppliers that are compliant against the standard will have been audited against it – if you are selecting  a supplier from several it’s worth asking to see their certification as this confirms compliance, and that their solution is fit for purpose.  We are working on a standard for Australia.

3. Why do I need a lone worker solution if I’ve been doing the same job for years?

Risk is changing. Even the most experienced staff have the potential to be involved in a situation that is beyond their control. This represents potential physical risk to staff and the potential for significant financial risks to an organisation. Effective lone worker policy and solutions may help mitigate these.

4. Im Looking at other products.

Please look at all the specification and Accreditation and Company and product compliances before you invest in the Safety and lives of your Employees or loved ones.

Please find below some common feedback from clients. Check out the Comparison form

(Chosing your Safety Device and Company) and talk to a SafeTCard professional Agent Today you will agree nothing compares to the awarding winning highly accredited SafeTCard identicom.

The SafeTCard is the only Product on the market that has all of the features and benefits all in one unit.   Please ensure the company you’re working with has all the accreditations but not only the company you should also the product has met all the compliances in Australia or the country you’re in.

The great feedback we are getting from 1000’s of clients is as follows;

The SafeTCard is in a unique style and form set and looks like and I.D. Card and becomes your I.D. Card and is not an extra unit you have to carry around or a mobile phone that is usually in your pocket, hand bag or in your car, if and when an incident happens.  As the SafeTCard identicom does not look like a duress button it does not escalate the situation.  Most duress button pendant style device that look like a duress button or an emergency device will only make the perpetrator or client more adjutate  even before an incident and increase the likely hood of escalating the situation and potentially increase a more violent attack.  As the SafeTCard is your I.D. It is always in hands reach for instant and very discreet use, being able to activate the SafeTCard Identicom without the perpetrator even knowing.  Existing Access control cards can slip on the front of the SafeTCard Indenticom device so the SafeTCard Identicom now becomes your access control card as well.  The SafeTCard is your Total Safety, Staff Management and Communication device.  With the quick call buttons on the SafeTCard this allows Companies that have an existing check in our check out system or activity button incorporate this into the SafeTCard.  There are 1 -2 – 3 buttons on the front of the card behind your I.D./ Business card or Access control card, they are not for emergency that is why there located behind your I.D. Card.  All buttons can be programmed to dial a mobile number with a pre-formatted message or even do an open phone call.

Button 1. Might be send sms to managers mobile with a message “On Site”

Button 2. Might be send sms to manages mobile with  a message “Off Site Safely” or “Home Safely” or  “call urgently but not an emergency”

Or what ever message you would like to use.

Button 3. Might be make an open voice call to the Security Manager, and you can talk through the device as the SafeTCard is 1 or 2 way voice.

The SafeTCard has the ability to give accurate location and response to an incident inside a building.  No System will give a 100% Accurate GPS Location inside a building.  Using the Amber Alert, which is a pre timed alarm to whatever time you require, You can leave a 12 second voice recording of your accurate location, be it in a house or high rise.  When you start your amber alert out the front of the building it will also lock on an accurate GPS Location.

Eg: “ This is Mary Jones, Health division, I have a check at, 128 Hanness Lane, Lvl 4, I will be here for 35 mins”

If your preset time is 35 minutes and you do not reset the alarm or there is a Red Alert, Person/Man Down, Grab/Rib Alarm or impact alarm. We will get Alarm it will open up the live voice and the SafeTCard Monitoring company will monitor and patch the alarm to the police, the GPS Location if inside, may give an 100% accurate location, all the information from the Amber Alert will be on screen and the Voice recording can be accessed giving us an Accurate location and cross reference of your Address and situation. No other Alarm on the market is capable of doing this.  This is why Government organisations in all Stares of Australia have chosen the SafeTCard over all other devices available.  High Risk individuals only deserves the best devices and back up service available when a life is at risk.

The Person Down/Man down alarm is 100% pre- programmable to suit any application.  Most Man down products have only one angle and one time and constantly False alarm and the user gets annoyed and frustrated and puts it in their car or hand bag and do not use it and this is a costly exercise for Companies and organisations as incidents are occurring and the duress button is not in hands reach or not even being carried by the user, creating heavy fines for the company.  Companies also having to replace these devices with the SafeTCard Identicom.  SafeTCard replace many Duress Button pendants every week. The SafeTCard is the only Lone worker, isolated worker high risk worker and individual Emergency duress and evidence data collection device that you can program the Angle of the person/man down alarm and the time before going into another pre-warning of vibrations, before the actual alarm.  This intelligent 3 technology warning system cuts out any potential False alarm, reassuring the wearer and the business that the SafeTCard Identicom is 100% reliable and it will work every time only in a real time situation. This has given 1000’s of business the peace of mind after wasting time and money on other devices.

Live One or Two Way voice and audio – In the event of an Red Alert Alarm be it from the Grab alarm, Impact alarm, Person/Man down alarm the SafeTCard will give a GPS Location and then open up a Live Voice channel where our operators are highly trained to listen to any situation and response in accordance to the emergency procedure and escalation you have designed per SafeTCard device or group of devices.

Recorded Voice – The voice is also recorded for later evidence and prosecution.  In the event of a Red Alert the voice channel can be left open until the Alarm is canceled or up to 2 hours.  This voice recorded is encrypted and can only be accessed by the account holder for later evidence an prosecution.

Grab/Rip Alarm – As the SafeTCard identicom is designed to be your I.D. and is always at hands reach and does not look like a duress button pendant that is only going to escalate a situation. One of the Best feed backs that we are getting from many of our clients is that the Lanyard is an actual alarm that can be activated with so much ease.  All you have to do is show your I.D. and break the Lanyard and this will create an alarm. If you not dealing with hostile or violent situation every day you have forget which button to press or press the wrong button or if you have a duress button pendant it may not be in hands reach or in your pocket.  The SafeTCard is worn as an I.D. Around your neck and or as a belt clip I.D. and all you have to do is show your I.D. and break the alarm.  Ease of use is the most common great feedback we receive.

The SafeTCard is the only 100% Verified Duress Alarm Verified by Voice and GPS and Alarm that is recognized by emergency services.  This is very important when you up want the quickest response.  Police and other emergency services are congested with False alarms form many duress pendant devices.  The Police love the SafeTCard as it is not congesting there resources and they know when they get an alarm from our SafeTCard partner monitoring room that it is 100% verified and they are auctioning the Alarm as they are listing to the incident.

Video Evidence Some of the SafeTCard idneticom devices have a very small pin hole camera in the deivce so you can now gather photo or video evidence in the event of an incident.  The SafeTCard Camera device is so discreet.

The SafeTCard is 100% pre – Programmable to suite any clients application.

If you don’t want the Person/Man down we can program this out of the device.

If you want the Angle changed or the time longer or shorter before it goes into a pre warning we will program to suit.

SafeTCard identicom Has many Features all in the one units.

There are other products on the market that do only 1 or even 2-3 of the 15 or more Features of the SafeTCard.  Some have

The SafeTCard works on Vibrations and is very user friendly.  There is a small lcd screen with symbols and small indicator lights on the back of the card an not in site of anyone else bar the wear if they look closely.

The SafeTCard is your I.D. And does not look like a duress button pednant

Core Functions:

  • Red Alert – initiate a one or two-way audio communication channel between the device and a specified Alarm Receiving Centre (ARC) at the push of a button
  • Amber Alert – allows a lone worker to leave a short voice message outlining any contextual information about the activity the worker is about to embark upon
  • Status Check – used prior to entering a period of lone working, gives a user visual feedback on GSM network signal strength, battery life and initiates a GPS location fix
  • Man Down – raised automatically should an Identicom wearer be incapacitated due to an unknown health problem or a trip, slip or fall
  • GPS (Global Positioning System) – available on 877 and 877c and allow additional protection and peace of mind for lone workers and employers alike.

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Red Alert:

A ‘Red Alert’ is the key function on the Identicom lone worker device. It initiates a two-way audio communication channel between the device and a specified Alarm Receiving Centre (ARC) at the push of a button.

A ‘Red Alert’ is managed by a dedicated handler at the ARC throughout it’s entirety. The audio is assessed and recorded for potential future use to inform best practices or legal proceedings if required. The situation is also escalated in line with what is required given the situation, involving the emergency services if required. Designated employer contacts are also notified of the situation.

The device is BS8484 (What is BS8484?) compliant, and can therefore be supplied as part of an audited and approved solution. A lone worker solution that is audited and approved against BS8484 is the most effective way to guarantee a Police escalation for a lone worker in the U.K.

* Two-way communication available on 8 Series devices only.

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Amber Alert:

The ‘Amber Alert’ function, activated by a push to the button highlighted, allows a lone worker to leave a short voice message (often 15 – 20 seconds in length) outlining contextual information about the activity an individual is about to embark upon. This will typically feature their name, geographical location, actvity information and details of any known risk (if present).

The ‘Amber Alert’ should be updated any time a new activity is carried out to ensure the information is current. The date and time of the audio is recorded and the file can then be held at the ARC for future use as needed.

Typically, if an Identicom is in a state of ‘Red Alert’, the ARC will access the audio recording of the most current ‘Amber Alert’ in order to help gain a proper understanding of the situation unfolding. This makes it of potentially vital importance that it is kept up to date.

* The ‘Amber Alert’ is referred to as a ‘Yellow Alert’ in the USA and Canada in order to avoid confusion with terminology for a child abduction emergency.

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Status Check:

The ‘Status Check’ is a key part of any lone worker’s dynamic risk assessment. The function is used prior to entering a period of lone working and gives visual feedback on GSM network signal strength, battery life and also initiates a GPS location fix (assuming GPS has been specified).

The function utilises a neat LCD screen and is colour coded to give a user simple and accurate information to inform their decision about whether or not to enter a specific lone working situation.

Every ‘Status Check’ also allows the capture of temperature information (8 Series only) that can be automatically included as part of device reporting for a client if requested. This is most likely to inform best-practices in relation to the management of particularly remote lone workers, or those working routinely in a typically hot or cold environment.

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Man Down:

A ‘Man Down’ ‘Red Alert’ is raised automatically should an Identicom wearer be incapacitated due to an unknown health problem or a trip, slip or fall. All 8 Series and selective 7 Series Identicom models have Man Down functionality built into the device – if a device is stationary for a definable time period and is also tilted through 75 degrees (standard configuration setting) in combination, an automatic ‘Red Alert’ will be opened.

Prior to a ‘Man Down’ ‘Red Alert’ being opened, the unit will enter a pre-alarm phase where the Identicom will begin vibrating to alert a wearer that prompt action is required unless this is a genuine alarm situation.

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GPS (Global Positioning System)

Identicom devices with GPS functionality allow additional protection and peace of mind for lone workers and employers alike. GPS is more suited to the requirements of some lone workers than others – that’s why some devices within the range allow configuration to communicate their location data only during a ‘Red Alert’ situation.

GPS configuration can also be set up to include integration with , a secure online portal allowing a range of business benefits through a better deployment of mobile workers aided by location data availability.

Connexion2’s audit against BS8484: 2011 ensures that any location data is stored within an ISO 27001 approved environment.

What is ACPO’s view on how the Police should respond to lone worker alarms?

ACPO (Association of Chief Police Officers) policy states that suppliers of lone worker services must be approved through audit against the relevant section of BS8484 in order to guarantee a lone worker with a Police escalation.

5. What is the Australian Federal Government Work Health and Safety Bill Harmonisation plan.

Please find an extract of the Federal Government WH&S Bill Below Pertaining to the Lone workers.

Please click here for a copy of the Australian Federal Government WH&S Work place health and safety Harmonisation plan

Download federal wh s bill.pdf

Please click here for a copy of the ComCare information and advise on Isolated Workers

Download comcares guide to remote or isolated work.pdf

 

Questions specific to lone worker devices:

1. What is an LWD?

An LWD is a Lone Worker Device. A dedicated LWD is a product solely designed for, with specific functionality to be used as a communications device by lone workers should they need assistance. SafeTCard Identicom is a dedicated LWD.

2. What happens during a red alert?

The device makes a telephone call to an Alarm Receiving Centre where the situation is monitored, recorded for potential future use and escalated in line with the required response for the worker given the situation. All alerts of this type are treated as genuine until proven otherwise by SafeTCard.

3. Why is SafeTCard Identicom a one-way audio product?

Identicom has a discreet form factor and as such was specifically designed as a one-way communications device in order to safeguard the lone worker. If an aggressor is to hear a call-handler speaking directly to a user through the device, it may only escalate the situation further.  The New Series has selectable two way voice.

4. Who handles a ‘Red Alert’ situation?

All ‘Red Alerts’ handled through SafeTCard Monitoring Partner Instant Monitoring Company are done so by dedicated operators in a Grade One A Monitoring centre (the highest specification afforded in Australian Monitoring Room standards), and in line with BS8484 (the British Standard for Lone Worker Device Services). Our operators exclusively handle alarms of this nature.

5. What happens if a ‘Red Alert’ call is dropped for any reason?

If a ‘Red Alert’ call is dropped for any reason the Alarm Receiving Centre can dial back into the unit to re-establish the audio link to the situation.

6. How do I know my unit is in ‘Red Alert’?

The unit will vibrate strongly three times as a ‘Red Alert’ is opened and will then continue to vibrate every ten seconds (Heartbeat function) to give the user indication that the audio link is still live.

7. My rip-alarm has been activated by mistake, what do I do?

Replace the plug back into the unit, then confirm to the Alarm Receiving Centre through the audio link that this is a false alarm situation and you will be closing down the alert manually. From there, push and hold the ‘Red Alert’ button on the device until you feel two strong vibrations indicating that the alert has been closed down.

8. How do I know when a ‘Red Alert’ has effectively been closed down?

Close by pressing and holding the ‘Red Alert’ button on the device. You will feel two strong vibrations from the unit indicating the alert has been closed down.

9. How does the ‘Man Down’ function work?

The standard operation for the ‘Man Down’ function is facilitated when a unit is orientated through 75 ° combined with a period of non-movement. Typically 2 minutes pre-alarm phase, followed by an additional 2 minutes when if no movement is apparent the unit will automatically initiate a ‘Red Alert’. Please note the configuration can be modified to meet special user requirements.

10. Why is the ‘Status check’ function necessary?

The status check forms part of a users dynamic risk assessment and informs them whether they are entering a situation where they are able to rely on the device or not. Feedback is given on both the network signal strength and battery strength.

Signal Strength

Battery Strength

Green = Excellent Signal

Green = Maximum 2.5 days life.

Amber = Good Signal

Amber = Maximum 10 hours life.

Red = Poor or no signal

Red = Maximum 2 hours of life

*Please note the battery life advised relates to an i750 unit and relates to typical usage levels. A GPS unit will require more power and therefore more regular charging.

11. Why is it important to leave an ‘Amber Alert’?

The ‘Amber Alert’ also forms part of the a dynamic risk assessment and is vital to keep up to date in case the information contained needs to be accessed should there be a ‘Red Alert’ situation.

12. What information should I provide in an ‘Amber Alert’?

You should provide your name, your location address, any details of whom / where you are visiting in addition to any other information of relevance to your activity.

13. Are my ‘Amber Alerts’ tracked routinely?

No. ‘Amber Alerts’ are only accessed by the Alarm Receiving Centre in the event of a subsequent ‘Red Alert’.