Maybo training will help your colleagues identify and reduce conflict and risk and influence a safe and positive outcome in a difficult situation.
Maybo continues to be the benchmark for conflict management and personal safety training and over 3,000 frontline staff complete a Maybo training programme every month. Our programmes are written by subject experts in a team that has led the development of national qualifications and competency standards for frontline personnel, managers and trainers.
Learning outcomes
Learners will be better able to:
- Recognise potential conflict flashpoints and risks in their work
- Identify simple steps to prevent and reduce conflict and risk for all parties
- Develop positive relationships and interactions
- Defuse and resolve emotive situations
- Respond professionally and enhance the quality and reputation of your service
We can include specific scenarios and case studies in our training designed entirely around the issues your staff face in their role. These could include:
- Lone working and remote working
- Dealing with difficult telephone calls
- Delivering unwelcome news
- Visiting people’s homes
- Caring for people with dementia
- Supporting people with intellectual disabilities
- Working with children and young adults
- Treating people with mental health or substance misuse issues
Leading the Way for Lone Worker Safety Training
Leading conflict management training company, Maybo is delighted to be working with Safe T Card (Personal Safety Solution) to create safer working environments for staff working alone or in higher risk environments.
The Maybo team is dedicated to supporting workers to avoid, reduce and manage conflict situations more confidently and safely. Our training methods focus on calming and defusing conflict and should physical contact occur our low arousal skill set enables staff to disengage, without the need to use force.
Many frontline staff frequently face challenging behaviours and for those who are isolated or work alone, the risks associated with managing conflict increase. Personal safety protection systems can provide such workers with a higher level of reassurance and give them confidence that they can call for help if needed. Coupled with tailored training to help them understand behaviours of others, increase awareness of the impact of their own actions and provide them with practical strategies to reduce the risks of conflict, staff feel more empowered to take control of managing their own personal safety more effectively.
Maybo’s conflict management, managing challenging behaviours, personal safety, lone worker safety and assault avoidance and disengagement courses give staff the knowledge and skills they need to manage the level of risk they face. We tailor the course content to meet learners’ needs and use realistic scenarios to increase realism and assist transfer of learning into the workplace.
We have designed and written our own conflict management and lone worker eLearning programmes to complement our training workshops. They offer a flexible, lower cost training option that can be particularly effective when blended with face to face learning, allowing more time for the training to be closely targeted to the type and level of risk staff encounter.
